At SoulPlaces, we are committed to respecting and protecting your privacy. This privacy policy explains what information we collect, how we use it, the legal basis for processing your data, and the rights you have under the General Data Protection Regulation (GDPR).

Information We Collect
We may collect personal information such as your name, email address, phone number, and billing address.
This information may be collected when you visit our website, create an account, place an order, or respond to a survey.

How We Use Your Information
We use your personal information to:

• Provide and manage our services.

• Process bookings, payments, and other transactions.

• Communicate with you regarding your account and inquiries.

• Improve our services and customer experience.

Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:

• Performance of a contract (e.g., to provide services you request).

• Compliance with legal obligations.

• Legitimate interests (e.g., improving our services, preventing fraud).

• Your consent (e.g., for marketing communications, if applicable).

Sharing of Information
We may share your information with:

• Trusted service providers who support us in areas such as payment processing, delivery, and fraud prevention.

• Public authorities or law enforcement agencies, when required by law.

We never sell your personal information to third parties.

Data Protection
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, or misuse. Please note, however, that no method of transmission over the internet or electronic storage is completely secure.

Cookies
Our website may use cookies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect the functionality of certain features of our website.

Your Rights Under GDPR
You have the following rights regarding your personal data:

• Right of access – You can request a copy of the personal data we hold about you.

• Right to rectification – You can ask us to correct or update inaccurate or incomplete data.

• Right to erasure – You can request the deletion of your data, subject to legal obligations.

• Right to restriction of processing – You can ask us to limit the way we use your data.

• Right to data portability – You can request to receive your data in a structured, commonly used, machine-readable format.

• Right to object – You can object to the processing of your data based on legitimate interests.

• Right to withdraw consent – Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@soulplaces.pt. We will respond within the timeframe required by law.

Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Changes to this Policy
We may update this privacy policy periodically. Any updates will be published on our website, and we encourage you to review it regularly.

Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:
📧 info@soulplaces.pt

If you believe your rights under GDPR have been violated, you also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) in Portugal or with your local data protection authority.